We ship all orders by First Class Registered Letter Mail in an airmail letter envelope. We include US Customs Declaration inside the envelope in case it is opened for Customs inspection. We always take a photo of the shipment at the Post Office after affix Register Letter Barcode tracking number and postage. We will send you the photo and tracking number so you can track the shipment yourself.
After we ship, we will send you a photo of your shipment. You can then track the shipment on the Thai Postal Service tracking site UNTIL the parcel leaves Thailand. The crucial point to understand about tracking your package is that you must track it on TWO different websites: first, you must track it as it leaves Thailand on the THAI tracking site, and second, when it reaches your country you must track it on the tracking site for your country. During the transit time between Thailand and your country, very sorry the parcel cannot be tracked. The final update on the Thai tracking site will be “Outgoing International”. This is telling you that the parcel was loaded into a container and delivered to the airmail carrier for export out of Thailand. After that, there will be no further updates on the Thai tracking site, and the package cannot be tracked further on the Thai tracking site.
The link for Thai Postal Service tracking is:
Enter the tracking number and it will show tracking status. The ability for the Thai Postal Service to track your parcel ENDS when the shipment is exported from Thailand. You must then wait for the parcel to arrive at your country and be scanned in to your local postal service.
Note that if you are in the USA, this is US Postal Service, NOT UPS. If you are in another country, you can track the shipment by going to the website of your national mail carrier. This tracking number is not active at the destination side yet, and it will become active when the parcel is scanned in at the port of entry of your country (about 7-10 days). During this transit time, checking the tracking information will return a message such as:
“Note: Tracking information is not available yet for this shipment. Please check back later to view updated information.”
The reason for this is that USPS (or your country’s national mail carrier) is not a global company (like UPS or FedEx for example). These national carriers use the national carriers of other countries to pick up and deliver parcels located in those countries. And though they pick up and deliver parcels for each other, their computer systems and tracking systems are generally not connected together. The Thai Post Office is not connected to the USPS computer tracking system (like the Thai office of FedEx is, for example). Therefore, the tracking number will become active only after it is scanned on the country of destination (USA for example). Hope I am making myself clear.
The tracking number on the USA side (or your country) will be the same tracking number as on the Thai side. Theoretically speaking, the way that this is supposed to work is that the existing barcode on the package (the Thai tracking number) is scanned upon entry to the USA (or your country). This becomes the NEW tracking number for the USA side (or your country). And unfortunately this is the part of the process that causes us the most grief, as perhaps 20% of parcels do not get scanned into USA system correctly. You can see many of the customer comments that they were not able to track their shipments on USA side, but they still received their shipments. So please try to keep cool and not get agitated if you cannot track your parcel on the USA side, this happens frequently and not much we can do about it except wait.
After the package is scanned at the port of entry, you will begin to see tracking results on the USA side (or your country). If there is any question or problem, we have a photo of your shipment after affix postage and Registered Letter Barcode at the sending Post Office. If you contact your post office and try to get information about your parcel, they will tell you that the request for investigation must come from us. Yeah right. We have tried to initiate an investigate from Thailand, and we fill out this long form and then told to wait 2-3 months for an answer. And maybe no answer even after 2-3 months. Yeah right. Investigations from this side is not a viable option, it doesn’t work. That is why the only 2 options are re-send or refund.
If you are in a country other than the USA, you need to find the tracking website for your national mail carrier. Please send us this website info and we will update this website for everyone’s benefit.
FOR CUSTOMERS IN THE UK AND AUSTRALIA: Please note that Registered Letters are NOT trackable in your countries. Quite unbelievable in this day and age that I can track a Registered Letter in Cambodia, but I can’t track it in the UK or Australia. Your packages can be only be tracked as they leave Thailand on Thai tracking site. The first master list of all countries in the links below show a very good table of which countries can be tracked and which cannot.
If you live in the USA, the United State Post Office tracking site offers a neat feature where they will automatically send you an email whenever there is any update on your tracking number status. This option only becomes available after there has been a first update to the tracking status. In other words, this option is not available while the tracking result is “No information available”. We highly recommend that you use this feature. We have seen several cases where the USPS says that they made a delivery attempt and notice was left, but our customers say they received no notice. Then many days go by and the customer does not realize that the parcel is waiting for pickup at the Post Office. After 30 days, the parcel will be declared “Unclaimed” and it will be returned to us or discarded.
If you use the automatic email notification, when your status is updated, you will receive an email message, and this problem can be easily avoided. So when you receive your tracking number from us, track your parcel the first time and sign up for email notifications. See a screen shot HERE of the button you need to click to sign up for email notifications on USPS tracking website.
Enter your email address and be sure to click “Both” to get email alerts for both previous activity and future activity.
Register Letter Tracking Websites by Country:
- Excellent Summary Table from Thailand Post – Master List of All Countries
- Another Master List of All Countries – www.ems.coop
- USA – tools.usps.com/go/TrackConfirmAction
- Canada – www.canadapost.ca
- UK – www.parcelforce.com
- Australia – http://auspost.com.au/track/
- New Zealand –http://www.nzpost.co.nz/
- Germany – www.deutschepost.de
- France –www.laposte.fr/
- Brazil – www.correios.com.br/
- South Africa – www.sapo.co.za/
- China – www.track-chinapost.com